Customer Feedback Form

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eLearning Platform
Services
Courses
Resources
- Events & Blog
Company

eLearning Platform
Services
Courses
Resources
- Events & Blog
Company

eLearning Platform
Services
Courses
Resources
- Events & Blog
Company

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Thank you for being our valued customer. To help us improve our services, we kindly ask that you take a moment to fill out a survey form. Please be assured that all data will be kept confidential and only reviewed by our management team.

Name

Company / Organization

A. TECHNICAL SUPPORT

1. How do you rate our support response time compared to other vendors that provide similar services?

Very good Good Average Poor Very poor Not applicable

2. How easy is it to get in touch with our customer support team compared to other vendors?

Very easy Somewhat easy About the same Somewhat difficult Very difficult Not applicable

3. How would you describe the level of expertise and knowledge demonstrated by our customer support team compared to other vendors?

Much higher Slightly higher About the same Slightly lower Much lower Not applicable

4. How flexible were we in accommodating special requests or needs compared to other vendors?

Much more flexible Somewhat more flexible About the same Somewhat less flexible Much less flexible Not applicable

5. Did the services that we provided met your expectations?

Yes No

B. PRODUCT

1. How would you rate the quality of our products compared to other vendors?

Very good Good Average Poor Very poor Not applicable

2. Did you find our product(s) to be user-friendly and easy to navigate?

Very easy to use Somewhat easy to use Somewhat difficult to use Very difficult to use

3. How cost-effective do you feel our company is compared to other vendors?

Much more cost-effective than other vendors Somewhat more cost-effective than other vendors About the same as other vendors Somewhat more expensive than other vendors Much more expensive than other vendors

4. How likely are you to buy again from us?

Very likely Somewhat likely Neutral Somewhat unlikely Very unlikely

C. OTHERS

1. How likely are you to recommend our company to others?

Very likely Somewhat likely Neutral Somewhat unlikely Very unlikely Not applicable

2. How would you rate our brand reputation or recognition compared to other vendors?

Much better Slightly better About the same Slightly worse Much worse Not sure

3. How satisfied are you with the overall experience of working with our company?

Very satisfied Somewhat satisfied Neutral Somewhat dissatisfied Very dissatisfied

4. What features would you like to see in the future?

5. Have you noticed any areas where our company could improve its services compared to other vendors?

Comment:

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